Motor
Inform us and the insurer before repairs start. File an FIR for theft or third-party injury.
Steps & documentsClaim Support
When it matters most, we're with you
A claim is the moment an insurance policy proves its worth. Our team helps you notify the insurer correctly, prepare the right documents and follow up until settlement, whichever insurer you're with.
The Process
Four steps to a smooth claim
Inform early
Call or WhatsApp us as soon as the incident happens. Delayed intimation is one of the most common reasons claims get disputed.
We intimate the insurer
We register the claim with the insurer or TPA and share the claim number and exact document checklist with you.
Survey & documents
We coordinate the surveyor, garage, hospital or carrier, and review your documents before submission to avoid queries.
Follow-up to settlement
We track the claim with the insurer, give you regular updates and help escalate if a claim is delayed, short-settled or rejected.
By Type of Insurance
What to do first
Each type of claim has its own first steps and documents. Open a guide for the full checklist.
Health
Planned admission: tell us a few days ahead. Emergency: within 24 hours. Use the hospital's TPA desk for cashless.
Steps & documentsTerm Life
The nominee informs us; we guide the family through documents and follow up with the insurer.
Steps & documentsCorporate & Group
HR or the employee notifies our claims desk. We handle intimation and coordinate with the TPA / insurer.
Steps & documentsFire & Property
Secure the site and inform us immediately. Don't discard damaged goods before the surveyor's visit.
Steps & documentsMarine & Transit
Note damage on the delivery receipt, keep packing intact and serve notice on the carrier.
Steps & documentsClaim Assistance
Tell us what happened
Share a few details and our claims team will call you back. For emergencies, call us directly.
Important: Please also inform your insurer on the toll-free claim number printed on your policy, especially outside our working hours. Claim decisions are made by the insurance company; we support and advocate for you through the process.
- Keep photos, bills and all original documents safely
- Don't start repairs or dispose of damaged goods before the survey
- Share accurate facts. Incorrect information can lead to rejection
Request received
Our claims team will call you shortly. If it is urgent, please call +91 93067 50034 (motor) or +91 93067 50032 (others).
Claim delayed or rejected?
We can review the insurer's decision with you and explain your options, including escalation.