Customer Care
We're listening. Tell us what went wrong.
If you are unhappy with our service, we want to know and put it right. Here's how to raise a complaint, how quickly we respond, and where you can escalate if you're not satisfied.
Escalation Levels
How your complaint is handled
We acknowledge complaints within 3 working days and aim to resolve them within 14 days of receipt.
Customer support
Call +91 93067 50032 (or +91 93067 50034 for motor), email bimabridge@gmail.com, visit our Hisar office, or use the form below. Please share your name, mobile, policy number and details of the issue.
Grievance Officer
If you are not satisfied with the response, or have not heard back within 14 days, write to our Grievance Officer at avs.brokers@gmail.com with the subject "Grievance Escalation", or call 93067 50029. You can also write to our Registered Office: 1525, Sector-14, Hisar.
IRDAI – Bima Bharosa
If your complaint is not resolved, you can register it with IRDAI's Bima Bharosa grievance portal at bimabharosa.irdai.gov.in, call the IRDAI toll-free number 155255 / 1800 4254 732, or email complaints@irdai.gov.in.
Insurance Ombudsman
For complaints against an insurer (for example about a claim), you may approach the Insurance Ombudsman if the insurer rejects your complaint, doesn't respond within 30 days, or you're unsatisfied with its reply, within one year of that reply. Find your Ombudsman at cioins.co.in.
Complaint registered
Thank you for telling us. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 days.